Autumn, Fall, Knitter's Talk, Knitting, Knitting Projects, Socks, Wool, Yarn, Yarn Store, Yarn Store Review

Multiple Occasions of Poor Customer Service

Hey Everyone!

My last yarn order FINALLY arrived. Let me tell you, waiting for definitely was irritating. I have ordered from the company I ordered this yarn from a total of three times, and all three orders had shipping delays that were not communicated until after the order was submitted if at all. My first order was delayed because they were too busy with fiber festivals and only had a blurb about it on a side page that was not easily accessible, and didn’t pop up until after I ordered. The second shipment was the quickest to ship, but was still quite slow to ship. The yarn I had ordered this latest time, I only ordered because I wanted the colors that bad. I knew I was doing a preorder, but the statement about when shipping was going to occur was a bit confusing, but had stated that orders would start shipping on September 20th. So, ok, I put my order in on the first day preorders were open, which was like the 6th or 7th of September. September 20th, came and went. So did the 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, and 28th. Finally, Sunday the 29th, I got an email in the evening that my order shipped. “It’s about time”, I thought to myself. On my shipping tracking it stated that the label was created super early the morning of the 30th, which the time difference accounted for. Ok fine. I’d deal. So I checked the tracking info a couple of times a day, to see when it would be accepted by the post office (ie to get an idea when it was taken to the post office). Monday passed, so did Tuesday (which was October 1st), and Wednesday, as did Thursday. Friday morning I had checked it again a few times throughout the morning (like before I went to work, when I got off work, and when I got home from work), so I finally went and showered after I got home (as I was hot, sweaty and gross). I got thinking that I should email the owner to see what was up, once I got done with my shower, as having been waiting 15 days after shipping was supposed to start (and 5 days after the label was created, which is usually a sign it will ship that day), it was nuts. It finally shipped, on Friday, and arrived today (a month after I ordered it).

So, I will not be ordering from this particular company again. I should learned after the first or second delay, but three times in a row, is unprofessional, and I am sure that I am not the only one this has happened to.

I guess it gets to me, because I have not only ordered from plenty of other companies online, and had way better customer service and communication. Not to mention the fact that I have worked from a professional knitting studio, and I have been the one to make runs to UPS, USPS, and even a fedex run in the time I worked there, because the item got finished up and packed after the UPS and Mailman had already come to the studio. It was important to us, and the business to get orders out in a very timely manner.

The yarn itself is beautiful, though the product is only half the experience of yarn shopping. Customer service is the other half. Shipping turn around time and being clear on actual shipping time, is a big part of that for online orders.

This is the yarn I had ordered:

Like I mentioned, it’s beautiful, but the experiences I have had with shipping delays that were not clearly communicated right up front, on multiple occasions, were the largest factor in why I won’t be ordering from Bumblebee Acres fiber Farm anymore.

Earlier this afternoon, I finished up the first sock of the pair I am knitting up out of Heirloom Pumpkin from Forbidden Fiber Company.

I have been wanting to work with this yarn for quite a few months. I love the colors even more now that I am seeing them in a sock.

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