Autumn, Fall, Knitter's Talk, Knitting, Knitting Projects, Socks, Wool, Yarn, Yarn Store, Yarn Store Review

Multiple Occasions of Poor Customer Service

Hey Everyone!

My last yarn order FINALLY arrived. Let me tell you, waiting for definitely was irritating. I have ordered from the company I ordered this yarn from a total of three times, and all three orders had shipping delays that were not communicated until after the order was submitted if at all. My first order was delayed because they were too busy with fiber festivals and only had a blurb about it on a side page that was not easily accessible, and didn’t pop up until after I ordered. The second shipment was the quickest to ship, but was still quite slow to ship. The yarn I had ordered this latest time, I only ordered because I wanted the colors that bad. I knew I was doing a preorder, but the statement about when shipping was going to occur was a bit confusing, but had stated that orders would start shipping on September 20th. So, ok, I put my order in on the first day preorders were open, which was like the 6th or 7th of September. September 20th, came and went. So did the 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, and 28th. Finally, Sunday the 29th, I got an email in the evening that my order shipped. “It’s about time”, I thought to myself. On my shipping tracking it stated that the label was created super early the morning of the 30th, which the time difference accounted for. Ok fine. I’d deal. So I checked the tracking info a couple of times a day, to see when it would be accepted by the post office (ie to get an idea when it was taken to the post office). Monday passed, so did Tuesday (which was October 1st), and Wednesday, as did Thursday. Friday morning I had checked it again a few times throughout the morning (like before I went to work, when I got off work, and when I got home from work), so I finally went and showered after I got home (as I was hot, sweaty and gross). I got thinking that I should email the owner to see what was up, once I got done with my shower, as having been waiting 15 days after shipping was supposed to start (and 5 days after the label was created, which is usually a sign it will ship that day), it was nuts. It finally shipped, on Friday, and arrived today (a month after I ordered it).

So, I will not be ordering from this particular company again. I should learned after the first or second delay, but three times in a row, is unprofessional, and I am sure that I am not the only one this has happened to.

I guess it gets to me, because I have not only ordered from plenty of other companies online, and had way better customer service and communication. Not to mention the fact that I have worked from a professional knitting studio, and I have been the one to make runs to UPS, USPS, and even a fedex run in the time I worked there, because the item got finished up and packed after the UPS and Mailman had already come to the studio. It was important to us, and the business to get orders out in a very timely manner.

The yarn itself is beautiful, though the product is only half the experience of yarn shopping. Customer service is the other half. Shipping turn around time and being clear on actual shipping time, is a big part of that for online orders.

This is the yarn I had ordered:

Like I mentioned, it’s beautiful, but the experiences I have had with shipping delays that were not clearly communicated right up front, on multiple occasions, were the largest factor in why I won’t be ordering from Bumblebee Acres fiber Farm anymore.

Earlier this afternoon, I finished up the first sock of the pair I am knitting up out of Heirloom Pumpkin from Forbidden Fiber Company.

I have been wanting to work with this yarn for quite a few months. I love the colors even more now that I am seeing them in a sock.

Knitting, Knitting Projects, Scarves, Wool, Wraps/shawls, Yarn, Yarn Store, Yarn Store Review

Yarn Shopping at the Beach

Hey Everyone! 

Earlier in the week (Sunday and Monday) I was at the beach, crashing my Best Friend’s family vacay for the night. Well I didn’t exactly crash it, as I was invited and I have become a part of the family (what’s one more girl when my friend’s mom has 5, not to mention I am friends with most of them anyway). 

Monday, after spending a little time on the beach, having breakfast, playing with babies, and putting one down for a nap, my best friend and I drive from Rockaway Beach to Cannon Beach to go to the yarn store (coastal knits) there, so I could buy some yarn. 

There I bought four hanks of Folio yarn. Two in the Charcoal and two in the pink, which I am planning on using for a shawl. 

As some of you know by now, I like visiting yarn stores in towns I visit. I like seeing what other brands they carry, and bring home souvenirs. 

Yarn, Yarn Store, Yarn Store Review

Coastal Yarns

Hey Everyone!

Today was a busy day of going to the Beach. Part of the point of the trip today was to go to Coastal Yarns in Cannon Beach, Oregon. It was the last stop before going to dinner then heading home.

As many of you know, I have been getting out and going to new yarn stores that I have never been to before to seek out new yarns that I have never worked with before. Part of this desire is find new yarns to work with, so that I have some pretty awesome hand knit winter items, as moving to some place with cold winters is a goal of mine, and having warm but cute accessories is one of my priorities before I move.

Beings that I had wanted to go to the Tillamook Cheese Factory to get some pumpkin butter, I figured I might as well make the trip even more worth while by driving up to Cannon Beach from Tillamook to go to Coastal Yarns. Beings that this is a long weekend, and I had today I planned on going today. It also worked out that one of my friends was able to come with me on this adventure. Unlike some, I don’t spend forever in a day in craft stores. I do like to take my time, and look around before buying something, but I don’t spend an eternity making up my mind.

 Today’s craft store visit, was interesting. The store was small and a little crowded, but had a good selection of local and imported yarns. I like buying yarn from each of the small locally owned yarn shops I visit. I enjoy finding new yarns for personal projects, and I like contributing to the local economy. Today I bought two hanks of Juniper Moon Farm Herriot pure extra – fine baby alpaca yarn, in color #1003, which is a dark teal. The color reminds me a lot of the Todd and Duncan classic 100% Cashmere in sea green that we had at the knitting studio, only a bit darker, and a little bit more blue.

Price wise it seemed more expensive than Happy Knits but about on par with close knit. I paid $44 for two hanks of the baby alpaca yarn, and as I am still new to small craft store shopping, I am still figuring out what is normal for yarn, and what is over priced. 

The one thing that disappointed me was that I was not able to have the two hanks I bought wound into a ball, which means that it is finally time for me to invest in a ball winder for myself. I know, I have been knitting for 15 years and have yet to buy a ball winder. Well it is time that I make that happen, not only for this yarn, but other yarn I have, as well as for future use. I am quickly learning that not every shop will wind hanks of yarn into balls for you. Not having my yarn wound into a ball for me, is not enough to deter me from shopping there again or from recommending it to someone else.

If you are ever in Cannon Beach, Oregon, I would highly recommend this craft store to you if you enjoy knitting or crocheting and are looking for a big city worthy craft store along the northern Oregon Coast, just be prepared to wind your own yarn.

Community, Knitting, Knitting Projects, Wool, Yarn, Yarn Store, Yarn Store Review

Close Knit

Hey Everyone!

Today I had run up to the part of the city I used to work in, to check on something for my mom. After I had checked on what I needed to, I went to a yarn store, called Close Knit, which is a few blocks from where I used to work. Close Knit is located at 2140 NE Alberta St in Portland, Oregon. 

I had been by like it 4 – 5 days a week when I worked at the knitting studio, but had never gone in. Beings that I am trying to work my way to different small locally owned and operated yarn stores here in Portland, and I was in the area I had to add to my personal yarn stash. 

Close knit is a super cute little yarn store located along NE Alberta St. They have a good selection of different kinds of yarns. They had a few of the same yarns as Happy Knits, and then a whole bunch more. It was awesome to walk around and feel the yarns and the knit up samples of the yarns they carry. I always love feeling samples to see what a finished product will look and feel like. 

While I was there I picked up two small hanks of Blue Faced Leicester DK Superwash in Teal as well as a Hank of Cascade Yarns Heritage Sock Yarn. I am super stocked about the Blue Faced Leicester beings that it’s from England. 

I am loving going to all these little local yarn stores. 

The yarn I bought today: